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ParityVend Refund Policy

Updated: December 13, 2023

At Ambeteco, we take pride in valuing each and every one of our customers and work hard to provide products and services that meet their satisfaction.

Quick summary:
  • For refunds, customers can contact our Customer Support via email or contact page within 30 days of the purchase date.
  • Refunds are not issued for requests made beyond 30 days of the initial purchase.
  • Used requests are non-refundable. You won't receive a refund for requests already made within your plan quota. Please see the calculation example below.
  • The payment processing fees are not included in the refund. Please see the calculation example below.
  • Please note that our refund policy only applies to ParityVend plans purchased directly from our official website (ambeteco.com).
  • Orders from our resellers, partners, or other channels are subject to their respective refund policies.
  • The exact refund amount recevied should be subject to the supplying fees and any applicable usage fees.

Ambeteco values every customer and strives to provide satisfactory products and services.

This refund policy applies to the following products: ParityVend.

We encourage customers to review the documentation, videos, screenshots, technical specifications, and instructions, as well as the demo of the software before making a purchase to ensure that it meets their requirements and expectations.

General conditions

If a customer is not satisfied with software purchased directly from Ambeteco, they may contact our Customer Support Team via email address [email protected] or our contact page within 30 days of purchase to request a refund. Refunds will not be issued for requests made more than 30 days after the purchase date.

Refund requests can only be accepted for products purchased directly from our website www.ambeteco.com. This refund policy does not apply to orders placed through Ambeteco resellers, partners, or any other authorized or unauthorized channels. Purchases made through these channels are subject to their respective refund policies.

Additional terms

  • Ambeteco will not refund or credit the difference between the price paid and a subsequently reduced price. This includes but is not limited to, price reductions that occur during limited-time sales events, special offers, or other promotions.
  • Refund requests made in accordance with our refund policy will be diligently processed by Ambeteco within 14 business days to ensure compliance with the specified terms and eligibility criteria. Upon approval of the refund request, the payment processor will be responsible for facilitating the refund, which may take approximately 5-10 business days to be reflected in your account. The precise timeframe for the refund to be credited is contingent upon several factors, including the policies of your bank and card issuer. We sincerely appreciate your patience throughout this process and would like to assure you that we will exert every effort to expedite the refund promptly and efficiently.
  • Please be advised that the fees accrued during the transaction, including those levied by the bank and payment processor (including Stripe fees), shall not be subject to refund. We kindly suggest reviewing the terms and conditions stipulated by your payment provider to obtain comprehensive details pertaining to their fee policies and the Stripe fees.
  • Usage fees are non-refundable. Please note that the requests you've already used within your plan quota are not eligible for a refund. For example, if you have a "Basic" plan with 25,000 monthly quota, and you have already used 1,000 requests, you will not receive a refund for those 1,000 requests.
  • Refunds are calculated based on the remaining quota percentage, minus payment processing fees. The remaining requests from the plan are converted to a percentage of your plan quota. This percentage is then applied to the plan cost to determine the refundable amount. Payment processing fees are deducted from the refundable amount. The specific fee depends on factors like currency, bank, and payment method and will be calculated at the time of your refund.
    • Refunds are calculated based on the remaining quota percentage and the plan cost, minus payment processing fees. To determine the refund amount, follow the steps below.
    • Calculate the remaining quota percentage: Divide the number of the unused requests by your total plan quota. For example, if you have a "Basic" plan with 25,000 monthly quota, and you have used 3,000 requests, you have 22,000 requests remaining. This translates to a remaining quota percentage of: (25,000 - 3,000) / 25,000, which is 88%.
    • Apply the percentage to your plan cost: Multiply the remaining quota percentage by your plan cost. In the "Basic" plan example, this would be 88% * $19.00 = $16.72.
    • Subtract the payment processing fee: The processing fee depends on various factors and is calculated at the time of your refund. In the best-case scenario (minimum fee for a US-based debit card), let's assume a fee of $1.37. Subtract the fee from the refundable amount: $16.72 - $1.37 = $15.35.
    • Therefore, the total refund amount you will get will be: (88% from $19.00) - $1.37 = $15.35.
  • Ambeteco will not apply discounts retroactively to orders that have already been placed. Promotional codes or other discount details must be entered at the time of order checkout in order to be eligible for the discount.
  • Ambeteco reserves the authority to decline any refund request, which encompasses, but is not restricted to, instances where we identify potential risks, fraudulent activities, or any other actions that may pose harm to the company and compromise the integrity of our operations.
  • In the event that a refund is issued, Ambeteco reserves the right to disable any service associated with the refunded product.